Return Policy
Thank you for shopping with DIY Hitting Bay Supply Co. All orders are processed through our partnered suppliers and shipped directly to you. Because of this, our return policy is structured to align with our suppliers’ guidelines.
Returns
We accept returns within 30 days of delivery only for qualifying reasons:
✔ Damaged on arrival
✔ Defective product
✔ Incorrect item sent
To request a return, you must contact us first at info@diyhittingbaysupplyco.com before sending any item back. Unauthorized returns will not be accepted.
Non-Returnable Items
Because we work with third-party fulfillment partners, the following items are not eligible for return:
Items with buyer’s remorse (“changed my mind”)
Items that have been used or installed
Products without original packaging
Items that arrive as described
Custom wire, cable, or hardware kits
Discounted or clearance items
Refunds
If your return is approved:
Refunds will be issued to the original payment method.
Refunds typically process within 5–10 business days after inspection.
Shipping costs are non-refundable unless the issue was our fault.
If the item arrived defective/damaged and you provide photos, we may offer a replacement or partial refund without requiring a return, depending on supplier policies.
Exchanges
We only replace items if they arrive defective or incorrect.
If you receive the wrong product, email us within 72 hours of delivery with photos of the issue.
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped by the supplier.
Once processing begins, we cannot cancel the order.
Return Shipping
Customers are responsible for return shipping unless:
The wrong item was sent
The item arrived damaged
The item was defective
In these cases, we will cover return costs or provide a no-return replacement depending on supplier rules.
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Email us at info@diyhittingbaysupplyco.com within 72 hours
- Include photos or video showing the issue
- We will file a claim with our supplier and resolve it ASAP
Contact Us
For questions about returns or refunds:
📧 info@diyhittingbaysupplyco.com
We’re here to help and ensure your hitting bay setup is perfect.