Contact Us
Have a question about your order, a product, or building your DIY hitting bay? We’re here to help!
Our support team typically responds within 24–48 hours (Monday–Friday).
📩 Email Support
For all questions, order issues, or product help:
info@diyhittingbaysupplyco.com
Please include:
- Your order number
- Your full name
- A brief description of your question or issue
- Photos/videos if reporting a damaged or defective item
This helps us assist you faster.
📦 Order Questions
If you’re contacting us about an existing order, please include the tracking number or any updates you’ve already received.
You can also track your order anytime using the link provided in your confirmation email.
🛠️ Product Support
If you need help designing or building your hitting bay, feel free to reach out.
Whether it’s net setup, hardware questions, or spacing recommendations — we love helping customers build clean, functional setups.
📬 Mailing Address (Business Correspondence Only)
If you want one, we can add your address.
If you do NOT have a business address, we’ll leave this section out to avoid exposing your personal address.
⚠️ Before You Contact Us
Please note:
- We are unable to modify or cancel orders that have already been processed or shipped.
- Returns must be requested within 30 days and must meet the conditions shown in our Refund Policy.
- We cannot update incorrect shipping addresses after an order has been fulfilled.
For more information, see our:
- Refund Policy
- Shipping Policy
- Terms & Conditions
💬 We’re Here to Help
DIY Hitting Bay Supply Co. is committed to providing a smooth, simple experience for golfers building their own hitting bay setups.
If you have any questions at all, don’t hesitate to reach out!