FAQs
📦 Orders & Shipping
How long does shipping take?
Most items arrive within 7–15 business days.
Some larger or high-demand items may take 10–20 business days.
Because we work with multiple warehouses and suppliers, items in your order may ship separately and arrive at different times.
Why did only part of my order arrive?
This is normal.
We ship products from multiple partner warehouses, so items may arrive in separate packages.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email.
Tracking updates may take 2–5 days to appear depending on the carrier.
If tracking hasn’t updated after 5+ days, contact us at support@diyhittingbaysupplyco.com.
Can I cancel or change my order?
Orders can only be canceled before they are sent to the supplier for processing.
Once fulfilled or shipped, we cannot cancel or change the order.
📬 Shipping Problems
My package is delayed — what should I do?
Shipping delays can happen due to carriers, weather, and customs.
If your tracking hasn’t updated in 12+ business days, contact us and we will resolve it.
What if my package is lost?
If a package shows no tracking movement for 12 consecutive business days, we will send a replacement or issue a refund.
What if my item arrives damaged or incorrect?
Email us within 72 hours of delivery at info@diyhittingbaysupplyco.com with photos/video of the issue.
We will quickly send a replacement or resolve the problem.
🔄 Returns & Refunds
Do you accept returns?
We accept returns for:
- Damaged items
- Defective items
- Incorrect items received
Returns due to buyer’s remorse (changed mind, wrong size, wrong color, etc.) are not accepted due to our supplier policies.
How do I request a return?
Email us at info@diyhittingbaysupplyco.com with:
- Your name
- Order number
- Photos showing the issue
We will review your request and provide instructions.
Do I need to return the item?
Sometimes no.
If an item arrives damaged or defective, we may offer a refund or replacement without requiring a return, depending on supplier guidelines.
Who pays for return shipping?
If the item arrived damaged, defective, or incorrect — we cover it.
For all other cases, the customer is responsible for return shipping.
🛠️ Product Questions
Will these products work for a garage or indoor hitting bay?
Yes! All our nets, mats, hardware, and bundles are selected specifically for garages, basements, spare rooms, and indoor setups.
Do your products work with the Rapsodo MLM2PRO?
Yes — our nets, hardware, and layouts are compatible with popular launch monitors including:
- Rapsodo MLM2PRO
- Garmin R10
- Mevo+
- SkyTrak
Do you offer a full DIY build guide?
Yes — our Start Building page walks you through:
- Choosing your space
- Hanging your net
- Using cable kits, ties, and carabiners
- Setting up a knockdown curtain
- Floor layout & safety tips
We also showcase our own hitting bay build for inspiration.
Do your products come with instructions?
Many items include basic instructions. For more detailed help, you can contact us anytime — we respond quickly and love helping customers design clean, simple setups.
💰 Payments
What payment methods do you accept?
We accept:
- Credit/debit cards
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
All payments are processed securely through Shopify.
📧 Contact Us
If you need additional help:
📩 info@diyhittingbaysupplyco.com
(24–48 hour response time)
We’re here to help you build the perfect hitting bay on any budget!